Connect
£11.99
- Hosted phone system seat
- Unlimited UK landline & mobile calls
- Desktop & mobile app
- Voicemail to email
- Call groups
ArmourTel Cloud
Your phone system, in the cloud
All the functions you'd expect from an on-site phone system, plus a few you won't, without the on-site box.
Included as standard
Everything you need, built in
These features come with ArmourTel Cloud as standard, no bolt-ons required.
Hold, Transfer & Park
Move calls around your team in a couple of taps.
Call Groups
Ring several people at once so calls are always answered.
Voicemail to Email
Missed calls arrive as audio in your inbox.
Voicemail Transcription
Voicemails arrive as searchable text as well as audio, so you can scan them at a glance.
Automatic Call Routing
Route by time of day, IVR choice ("press 1 for sales"), or a short code your staff dial.
Web Portal
Control every feature of your system from any browser.
Smartphone App
Make and take calls without a desk phone.
Auto-Provisioning
Hardware arrives pre-configured, secure and hassle-free to install.
Fraud Detection
Server-side monitoring blocks fraudulent calls the moment they start.
Black / White Lists
Block nuisance callers, restrict outgoing numbers, or limit access to a select few.
Conference Room
Bring up to 100 participants onto one call.
Call Reports
Search by date, extension or number, and download as CSV.
Dial-Through
Call as your office number even with no data or Wi-Fi.
Fax to Email
Keep a legacy fax number, delivered straight to your inbox.
Optional add-ons
Power-ups when you need them
These advanced features are available at an additional cost, so you only pay for what you use.
Call Encryption
Keep calls secure and stop eavesdropping.
Add-onTwinning
A handset and smartphone share one extension, answer wherever you are.
Add-onCall Queues
Queue callers with position and hold times; agents join or leave as needed.
Add-onCall Recording
Encrypted storage, downloadable on demand, with pause when required.
Add-onCall Transcription & Analysis
Every recorded call transcribed automatically, with AI analysis that surfaces keywords, sentiment and coaching moments.
Add-onCall Monitoring
Listen in to live calls and whisper guidance to staff without the caller hearing.
Add-onReceptionist Console
Real-time extension status with click-to-call.
Add-onHosted Directory
Put a name to every number across your organisation.
Add-onBroadband
Our own broadband for assured call quality and real-time monitoring.
Add-onMS Teams Integration
Make and receive calls from Microsoft Teams, with all our extra functions.
Add-onCall Statistics
Advanced reporting and wallboards.
Coming soon
Pricing
Simple, per-user pricing
One price per user, per month, with unlimited UK landline and mobile calls included. No per-call bills to keep an eye on.
Connect Plus
£14.99
- Everything in Connect
- Call recording (5 GB)
- Call twinning
- Hosted directory
- One IVR menu
Connect Pro
£17.99
- Everything in Connect Plus
- Call queues
- Microsoft Teams integration
All prices exclude VAT. Unlimited calls cover UK landline and mobile numbers; non-geographic and international calls are charged at our standard rates. Call bundles are subject to a minimum contract term.
Who it helps
Which features matter to your team
Different roles lean on different features. Here's a quick guide.
| Role | Most useful features |
|---|---|
| Front office (reception) | Receptionist Console, Automatic Call Routing, Hold/Transfer/Park, Call Groups |
| Back office | Conference Room, Voicemail to Email, Fax to Email |
| Field / mobile | Smartphone App, Twinning, Dial-Through |
| Sales & customer service | Call Queue, Call Recording, Call Reports |
| Home workers | Smartphone App, Conference Room, Voicemail to Email |
| IT | Auto-Provisioning, Broadband Auto-Monitoring, Call Encryption, Black/White Lists |
| Management | Call Monitoring, Call Reports, Wallboard Statistics, Web Portal |
| Everyone | Hosted Directory, Fraud Detection |
Microsoft Teams
Keep Teams. Add a proper phone system.
If your team already lives in Microsoft Teams, you don't have to choose between Teams and a real phone system. ArmourTel Cloud plugs into Teams, so the calls you make and receive in Teams route through our platform, with the advanced telephony features Teams alone doesn't give you.
We handle the tricky interoperability, so you're set up in minutes, not weeks.
You'll need a Microsoft 365 plan that includes Phone System (E5, or E1/E3 with the Phone System add-on).
See how ArmourTel Cloud fits your business
Tell us how you work and we'll recommend the right features, and only the ones you need.