Our product, imaginatively called ArmourTel Cloud, has all the basic functions you might expect out of an on-site phone system, such as:

• Hold/Transfer/Park calls
• Call Groups
• Voicemail with Voicemail to email
• Automatic call routing based on
  • Time (for example, if it's outside normal working hours, send calls directly to voicemail)
  • IVR input (for example "press 1 for sales, 2 for support").
  • Staff input (dial a short code to enable or disable modes like day/night as desired)

But it has some other more advanced ones

(*available at an additional cost)

• Auto Provisioning - our hardware is pre-configured before it is sent out, from handsets to internet routers, so it's secure and hassle-free to install.
• Call Encryption* - to stop hackers in their tracks.
• Automatic Fraud Detection - our server-side monitoring blocks fraudulent call attempts as soon as they start.
• Black/White Lists - these can be used to 1) block particular nuisance callers, 2) block particular numbers from being called by staff, or even 3) use whitelisting to restrict access to a select few.
• Web Portal - control all the functions and features of your system from anywhere you want
• Smartphone App - you don't need a desktop phone if you don't want one.
• Twinning* - have a handset and smartphone with the same extension, so you can make and receive calls like you never left the office.
• Call Queues* - agents can choose to join/leave as desired, and a wrap-up timer can be set so they have time to finish call-related admin tasks before the next call is sent through. Callers can get a place number and an estimated hold time, and agents can be given the actual hold time of each caller before their call is connected.
• Call Reports - searchable by date, extension, or phone number, and downloadable as CSV format data.
• Recording* - encrypted storage of calls, downloadable on demand. Pause as required.
• Conference Room - up to 100 participants.
• Monitoring* - listen in to live calls and optionally "whisper" to your staff on the calls to provide assistance if required, without the caller hearing anything.
• Dial-Through - got decent cell signal but no data or WiFi? Your softphone app won't work, but you can still disguise your own number as if you are calling from the office with dial-through.
• Fax to Email
• Receptionist Console* - real-time status of extensions, with click-to-call ability.
• Hosted Directory* - put a name to that number.
• Broadband* - we offer our own broadband services for assured call quality and real-time monitoring of any problems. (You can, of course, use any other provider.)
• MS Teams Integration* - use Microsoft Teams to make and receive calls, whilst still benefiting from all the extra functions our system contains.
• Call Statistics* - advanced reporting and wallboard functions - coming soon.

Which staff might benefit most from each feature?

Front Office (Reception)

• Receptionist Console
• Call Queue

Back Office

• Conference
• IVR

Field

• Softphone App
• Twinning
• Dial-Through

Sales or Customer Service

• Call Queue

Home

• Softphone
• Hardware Auto-provisioning

IT

• Hardware Auto-provisioning
• Broadband Auto-monitoring

Management

• Monitoring
• Call Reports
• Wallboard Statistics (coming soon)
• Web Portal

Everyone

• Recording
• Blacklisting
• Fraud Detection
• Encryption
• Hosted Directory